pikok's Privacy Policy — Your Information Is Our Responsibility

pikok (referred to hereafter as "we", "our", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") applies to our website pikok.cam and provides a detailed description of how your personal information is collected, processed, stored, and protected.

By using our platform, you accept the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

pikok always treats its users' privacy as a top priority. We believe that transparency and trust are the foundation of a lasting relationship. This Policy is written in plain and clear language so you can easily understand what we do and do not do with your information.

During registration, use, and transactions on the pikok platform, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number (where applicable)
• Email address and contact details
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and deposit/withdrawal records

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Session logs and platform usage patterns
• Information obtained from cookies and similar tracking technologies

2.4 Gameplay Information

• Gaming history, bet amounts, and outcomes
• Preferred games and gaming behaviour patterns
• Account balance and bonus usage details

pikok uses collected information only for the following legitimate purposes. We never sell your information or transfer it to unauthorised third parties.

pikok treats the security of your personal information as a top priority. We use industry-standard security measures:

4.1 Encryption and Technical Protection

All data transmissions are secured through SSL (Secure Sockets Layer) encryption. Information stored on our servers is also protected using encryption. Payment information is processed in a specially secured environment.

4.2 Access Control

Only authorised staff can access your information, and only on a need-to-know basis. All staff are bound by a confidentiality commitment. Internal access is regularly audited and reviewed.

4.3 Retention Period

Information is retained for as long as your account is active and for as long as required to meet legal obligations thereafter. Any information no longer needed beyond this is securely deleted.

4.4 Data Breach Response

In the event of an unexpected data breach, we will promptly identify it and notify affected users in a timely manner. The relevant legal authorities will also be informed.

pikok never sells your personal information. However, information may be shared in the following limited circumstances to operate the service:

5.1 Payment Processors

Necessary information is shared with the relevant institutions to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer services. These institutions are governed by their own privacy policies.

5.2 Technical Service Providers

Minimum necessary information may be shared with selected technology partners for platform operations, security testing, and technical support. These partners are contractually bound to protect the information.

5.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we will provide only the information that is legally required.

5.4 Business Transfers

In the event of a future business merger or acquisition, user information may be transferred to the relevant party. However, the standards of this Privacy Policy will be maintained in such cases as well.

The pikok website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login sessions and ensuring security. Without them, the platform does not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalised experience.

6.3 Analytical Cookies

This information is used to understand which parts of the platform are used most and to improve the quality of the service. Overall usage patterns are analysed without revealing personal identity.

6.4 Cookie Controls

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

As a pikok user, you have the following rights over your own information:

To exercise any of the above rights, contact our support team at [email protected]. We will respond to your request within 30 business days.

The pikok platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age is verified at the time of registration. If we are informed or become aware that a user is under 21, their account will be immediately closed and any collected information will be securely deleted.

If you believe a minor has provided information on our platform, please notify us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

pikok may update this Privacy Policy from time to time. The Policy may be revised due to service improvements, legal changes, or the adoption of new technology.

For any significant changes, we will:

• Post a clear notice on the platform
• Notify you at your registered email address
• Update the "Last Updated" date at the top of the page

Continued use of the platform after an update will indicate that you have accepted the revised Policy. We recommend that you review this Policy regularly.