pikok Terms and Conditions

Section 1

Definitions and Interpretation

The following words carry specific meanings in these Terms:

• "Platform" — The pikok website, mobile site, and all associated digital services.
• "User" / "You" — Any person who holds a registered account on the Platform.
• "We" / "pikok" — The organization operating this Platform.
• "Bet" — The act of placing money in any game, sports betting, or casino round.
• "Bonus Funds" — Money awarded through promotions that must meet wagering requirements before withdrawal.
• "Real Money Balance" — The user's own deposited funds, excluding bonus funds.
• "KYC" — Know Your Customer — the identity verification process.

In these Terms, singular words may also be used in the plural sense and vice versa.

Section 2

Eligibility and Registration

2.1 Age Requirement

The pikok platform is only for individuals who are 21 years of age or older. At the time of registration you must confirm that you are at least 21 years old. Providing a false age will result in immediate account closure and the associated balance may be forfeited.

2.2 One Account Policy

Each individual, household, or shared IP address may open only one account. Attempting to open multiple accounts is prohibited and may result in all accounts being forfeited.

2.3 Accuracy of Registration Information

Section 3

Account Management

3.1 Account Security

Keep your login credentials (email and password) completely confidential. You are responsible for all activity that takes place on your account. Do not share your password with anyone. If you suspect unauthorized access, notify us immediately at [email protected].

3.2 Account Transfer

Selling, transferring, or giving your account to another person is strictly prohibited. Account ownership is non-transferable.

3.3 Updating Contact Information

If your email, phone number, or payment details change, please update them in your account settings as soon as possible. pikok will not be held responsible for any disruption to communications or payments caused by outdated information.

Section 4

Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on pikok is ৳100 (per method). Supported payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Deposits are generally credited to your account instantly; however, bank transfers may take slightly longer.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours. KYC verification is mandatory at the time of withdrawal.

4.3 Withdrawal via Same Method

Deposited funds are generally returned via the same payment method used to make the deposit. pikok manages this policy in accordance with security and financial regulations.

4.4 Withdrawal Rejection

A withdrawal may be rejected or delayed for the following reasons:

• KYC verification has not been completed.
• Bonus wagering requirements have not been met.
• Suspected fraudulent activity.
• Indications of multiple identities on the account.

Section 5

Bonuses and Promotions

5.1 Welcome Bonus

New members on pikok will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 10 times (10x). This means you must wager 10 times the bonus amount before it becomes eligible for withdrawal.

5.2 General Bonus Terms

5.3 VIP Program

pikok's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. As you move to higher tiers, weekly cashback benefits increase — from Bronze up to a maximum of 1.0% weekly cashback at the Diamond level. Detailed terms for each VIP tier are published separately.

Section 6

Game Rules

6.1 Game Operation

Each game is operated according to its own rules. Game outcomes are determined by a verifiable Random Number Generator (RNG). If a technical error is detected in a game result, that round will be considered void and the bet will be refunded.

6.2 Sports Betting

Betting is available on various sports including cricket, football, and kabaddi. If an event is cancelled or abandoned, bets will be settled in accordance with the betting rules. Placing bets using match-fixing information or insider knowledge related to a match is strictly prohibited.

6.3 Maximum Bet Limits

A maximum bet amount may be set for specific games or events. pikok reserves the right to cancel any bet accepted in excess of this limit at a later time.

6.4 Fair Play

pikok believes in fair play. No player may use automated scripts, bots, or any software to gain an advantage. Any attempt to interfere with game providers' servers without authorization may face legal action.

Section 7

Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action:

• Creating multiple accounts or using another person's account.
• Coordinated betting (arbitrage) with the intent to manipulate the bonus system.
• Money laundering or illegal financial activity.
• Attempting to find security vulnerabilities in the platform.
• Demeaning, threatening, or harassing other users.
• Conducting transactions under a false identity.
• Intentionally exploiting platform errors or bugs for personal gain.
• Making deposits or withdrawals using third-party payment methods.

Section 8

Intellectual Property

All content on the pikok website — logos, graphics, text, software, designs, and trademarks — is the property of pikok or its licensors. Reproduction, distribution, or commercial use of these materials without written permission is prohibited. Game content is protected as the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.).

Section 9

Responsible Gaming

pikok places the highest importance on responsible gaming. Gambling is for entertainment — not a solution to financial problems. We provide users with the following tools:

For detailed information on responsible gaming, please visit our Responsible Gaming page.

Section 10

Privacy

Details on how your personal information is collected, stored, and used are described in our Privacy Policy. The Privacy Policy also applies as a binding document alongside these Terms.

pikok does not sell your personal information to third parties. However, information may be provided to government authorities when required by legal obligation or for security investigations. All your transactions are secured using SSL encryption technology.

Section 11

Limitation of Liability

pikok has limited liability for losses caused by technical errors, internet disconnections, third-party server issues, or any other unavoidable circumstances. We disclaim liability for the following:

• Issues related to the user's own device or connection.
• Software errors from third-party game providers.
• Force Majeure events — natural disasters, war, cyber attacks.
• Losses caused by the user's own mistakes or negligence.

In any circumstance, pikok's maximum liability will be limited to the total deposits made by the user during the relevant period.

Section 12

Account Suspension & Closure

12.1 Closure by pikok

In the event of a terms violation, pikok may suspend or permanently close an account without prior notice. In cases of fraudulent activity, the associated balance may be forfeited.

12.2 Closure by User

You may request account closure at any time by emailing [email protected]. An opportunity to withdraw any outstanding balance will be provided before the account is closed (subject to wagering requirements being met).

12.3 Inactive Accounts

An account may be marked as inactive if there has been no login or transaction for 12 months or more. A maintenance fee may apply to inactive accounts — details will be communicated separately.

Section 13

Dispute Resolution

If you have any dispute or complaint, please contact our support team directly first. Support in Bengali is available 24/7 via live chat, or email us at [email protected].

If a resolution cannot be reached through discussion with the support team, the matter will be escalated to higher authority. pikok's decision will be considered final in resolving all disputes, though fairness and transparency will be maintained. Disputes are resolved by verifying game history and log records.

Section 14

Terms & Conditions Changes

pikok reserves the right to amend these terms and conditions at any time. For significant changes, a notification will be sent to the registered email address. Continued use of the platform after any changes will be considered as your agreement to the new terms and conditions.

Therefore, visit this page regularly to stay informed about updates to the terms and conditions. The "Last Updated" date shown at the top of the page will tell you when changes were last made.

Section 15

Contact

For any questions or clarifications regarding these terms and conditions, please contact us:

We are always ready to resolve any of your concerns. Our support team provides full assistance in Bengali.