For Ages 21 and Over

Responsible Gaming at pikok —
Keep the fun, keep the control

pikok believes that online betting should always be enjoyable and controlled. Use our responsible gaming tools to stay safe.

For players aged 21 and over only
Our Promise

Why is responsible gaming important?

Online casino and betting is primarily a form of entertainment. But when gambling gets out of control, it can have a negative impact on personal life, family, and finances. pikok always wants every user to play consciously, enjoyably, and safely.

Responsible gaming means betting within your means, keeping a clear head when you lose, and not risking everything in the hope of winning. pikok provides a number of effective tools and services to help you with this.

Protection Tools

Our measures for your safety

Deposit Limit

Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once a limit is set, it will not be possible to go beyond that amount. This is the most effective way to prevent overspending.

Time-Out Break

If you feel you are playing too much, take a temporary time-out. You can pause your account for anywhere from 24 hours up to 30 days. Your account reactivates automatically when the break ends.

Self-Exclusion

Use self-exclusion if you feel you need a long-term break. This feature lets you keep your account completely closed for between 6 months and 5 years. The account cannot be accessed during the exclusion period.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, pikok will automatically send you a reminder and can end the session if needed. Keeping track of time is the first step in responsible gaming.

Loss Limit

Decide in advance the maximum amount you can lose within a given period. Once that loss limit is reached, no further bets can be placed. This is a proven and effective method for reducing financial loss.

Reality Check

At regular intervals, pikok will remind you how long you have been playing and how much money has been transacted. This reality check feature keeps you aware of your own playing patterns.

Age Verification

21+ Age Confirmation

To register and play at pikok, you must be 21 years of age or older. Protecting minors from online gambling is our priority.

We verify age at registration and may request a national identity card or birth certificate in any doubtful case. Withdrawals are not processed until age verification is complete.

If you believe someone you know who is a minor is using pikok, please notify our support team immediately. We will take action promptly.

For players aged 21 and over only. Opening an account for anyone under age is strictly prohibited.

Advice for Parents

  • Use parental control software on family computers or devices.
  • Always keep your login details and password private.
  • Always log out of your account when you finish playing.
  • Do not share financial information with minors.
  • Make your children aware of the harms of online gambling.
Warning Signs

Warning signs of problem gambling

Most people bet occasionally for entertainment. But for some people it can become a problem. If you notice any of the following signs in yourself, it is time to seek help:

  • A tendency to place more bets in an attempt to win back money you have lost.
  • Hiding the amount you gamble from family or friends.
  • Wanting to stop gambling but being unable to do so.
  • Betting with money needed for everyday living expenses.
  • Neglecting work, family, or studies because of gambling.
  • Feeling restless, irritable, or anxious when unable to gamble.
  • Taking out loans or selling assets in order to place bets.
  • Being unable to stop thinking about gambling, or having trouble sleeping.

If you notice these signs, contact pikok's 24/7 live chat support right away. Our team is always ready to help you.

How to Use

How to activate the tools

01

Log in to your account

Log in to your pikok account and go to your Profile section. You will find the "Responsible Gaming" menu there.

02

Choose a setting

Select whichever you need — deposit limit, loss limit, session time, or time-out.

03

Set your limit

Enter the amount or time and confirm. Reducing a limit is immediate; increasing one requires a wait of 24–72 hours.

04

Get help

If you have trouble changing settings or setting up self-exclusion, our team is available via 24/7 live chat to assist you.

Self-Exclusion

The option to take a long-term break

Self-exclusion is a feature that lets you completely deactivate your pikok account yourself for a set period of time.

During the exclusion period you will not be able to log in, make new deposits, or place any bets. However, any funds remaining in your balance will be returned to you once the exclusion ends.

To activate self-exclusion, contact support and let them know your preferred duration.

6 months

Short-term self-exclusion. Ideal for getting the situation back under control.

1 year

A medium-length break. An opportunity to review the situation more thoroughly.

3 years

A long-term break. For those who want an extended period of rest.

5 years

Maximum-length protection. For those who want a complete break.

Core Principles

The core rules of responsible gaming

  • Always treat gambling as entertainment, not a source of income. Winning is not guaranteed, so only bet money you can afford to lose without financial difficulty.
  • Set a budget before you play and stick to it. When the budget is gone, stop playing for the day.
  • Avoid placing bets when you are angry, anxious, or have been drinking. Your ability to make good decisions is weakened in these states.
  • Avoid the urge to chase losses by placing more bets. This can lead to even greater losses.
  • Take regular breaks and spend time on other hobbies and family activities.
  • If someone you know is struggling, encourage them to seek help and suggest they contact pikok support.
Get Help

Contact us

24/7 Live Chat

Use our live chat service for immediate help with any issue. Support is available in Bengali around the clock. Our team can also help you set deposit limits, take a time-out, or set up self-exclusion.

Email Support

For detailed questions or requests, contact us by email:
[email protected]
We give the highest priority to emails related to responsible gaming.

Confidentiality Guarantee

All your communications relating to responsible gaming are completely confidential. Our support team does not share any information with third parties.

FAQ

Responsible Gaming Questions and Answers

Log in to your pikok account, go to Profile Settings, and find the "Responsible Gaming" section. There you can set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. If you want to increase a limit, you will need to wait 24–72 hours after making the request. Contact our team via live chat if you need help.

Your account balance is fully protected while self-exclusion is active. Once the exclusion period ends, you can log in to withdraw your balance or play again. No betting results will be added to your account during the exclusion period.

A time-out is a temporary break lasting from 24 hours up to 30 days, after which your account is reactivated automatically. Self-exclusion is a long-term decision — from 6 months to 5 years — and cannot be cancelled. If the problem feels serious, self-exclusion is the right choice.

No. You must be at least 21 years old to play at pikok. This is a strict policy. Age is verified at registration, and a national identity card may be requested in any doubtful case. Accounts belonging to underage users are closed immediately.

First, let us know through pikok's 24/7 live chat or by emailing [email protected]. Our team will help you set up the tools and take the necessary steps. All communication remains completely confidential.

A reality check is a reminder that appears at regular intervals to tell you how long you have been playing, how much you have wagered, and what your net position is. You can choose how often the reminder appears — for example every 30, 60, or 90 minutes.

Enjoy a fun and responsible experience

Come to pikok, enjoy the entertainment — but always play within your limits. Head to our games, betting, and casino sections and play responsibly.

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